WELLNESS ETIQUETTE:  

To ensure a relaxing experience for all our guests, please respect everybody’s right to privacy and serenity. Please refrain from using mobile devices. Wellness by MANDALA is a smoke-free environment. During the treatments, disposable underwear will be supplied for ladies & gentlemen. For children, minimum age will be advised. 

 

RESERVATION:  

Please notify our reception team of any medical conditions, allergies or physical ailments for us to provide you with the best possible experience. Please notify us if you are pregnant to assist us in offering the most appropriate treatments. 

 

ARRIVAL TIME:  

We suggest you arrive 15 minutes prior to your scheduled treatment. This will allow time to relax and get acquainted with “The Road to Wellness” in our facilities prior to your treatment. We will gladly provide slippers, amenities as well as toiletries. Arriving late will reduce the time of your treatment, thus lessening its effectiveness and your pleasure. Should you arrive late, the duration of your treatment will not be extended, and the full value of your treatment will be charged for the time reserved. 

 

PERSONAL BELONGINGS/VALUABLES:  

The Management is not responsible or liable for any loss, damage or theft of any valuable items. It is not advisable to leave valuables unattended in public areas of Health Wellness by MANDALA. We provide locker services for your convenience.  

 

USE OF ELECTRONIC DEVICES 

To protect the privacy of our guests and to preserve the guest experience, use of cell phones, electronic devices and cameras is prohibited in the wellness center. Cell phones and electronic devices should be turned off or put in silent mode. 

 

PAYMENT & GRATUITIES:  

Payments may be made by cash, credit/ debit card, HICAPS, bank transfer or valid voucher or gift card. All treatment prices are inclusive of GST and service charge. 

 

CANCELLATION POLICY/ NO SHOW POLICY:  

We reserve the right to charge a 20% service fee in case of no-shows or cancellations made less than 48 hours. 

 

Opening Hours are Mon to Fri from 9 a.m. to 9 p.m, Sat to Sun from 9 a.m. to 7 p.m.  

 

For more information or to make a reservation, kindly contact a MANDALA Consultant, who will be happy to help you with your selection. 

Alternatively, please email:  i@mandala9.com.au